Escalation & Stakeholder Management

Overview :

Guage from learners the Challenges pertaining to Escalations & its impact

Collaboration & Confidence Wheel:

• Introduce the Cycle of Empathy, acknowledgement, fixing the issue and closing the loop

Examples:

Learn / discuss real life examples and put it into context

Stakeholder Confidence:

Escalation Response Structure & Stakeholder Engagement Model

Objective:

Understanding Elements of Confidence & Collaboration Wheel to effectively manage Escalations & Stakeholders

Benefits:

Understanding & Implementing this model will help learners manage escalations and engage Stakeholders effectively. .

Session Duration:

2.5 hours

Mode of Facilitation:

Facilitator led F2F / In-Person session or Virtual session with opportunity for participants to understand concept by application on historical Business cases / examples.